Shipping policy

Last updated: 09 October 2024

This Shipping & Delivery Policy is part of our Terms and Conditions and should be read alongside them. Please review it carefully before placing an order; it applies to any order placed with us.

What are my shipping and delivery options?

Order dispatch time: 24–72 business hours. Delivery times start counting once the order has been dispatched.

We ship to:

  • United Kingdom
  • Europe
  • United States

Delivery times (after dispatch):

  • Standard: 3–5 business days
  • Express: 1–2 business days

Once your order has been dispatched, you will receive an email with the tracking number.

Do you ship internationally?

We do not ship internationally. We currently only ship to the countries listed above.

What happens if I enter the wrong address?

Orders cannot be modified once placed, as they are processed automatically for fulfilment. Please make sure your shipping details are correct before completing your purchase.

What happens if my order is not delivered and is returned?

If delivery cannot be completed after two attempts, the carrier may leave the order at a pickup point. If it is not collected within a maximum of 10 days, it will be returned to our facilities.

If the order is returned due to non-collection, failed delivery attempts or absence at the address, and the customer requests a new shipment, an additional shipping fee of €5 must be paid before we proceed with the reshipment.

What happens if my order is delayed?

If your order is delayed for any reason, we will let you know as soon as possible and provide a new estimated delivery date.

Questions about returns?

See our Refund Policy.

How can you contact us?